Help gsk adopting a user-centric process
June to December 2018 • As a team with another UX designer
Context
GSK Vaccine is doing its digital transformation. Their Tech department (±300p) is slowly adopting principles like Agile and UX. In that order, they hired me to coach project leaders during their process of redesigning internal applications.
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Challenges encountered
- Working in an environment with very high privacy concerns and with high complexity (jargon, acronyms, processes...)
- Not an easy access to the end-users (people who are working globally in the vaccines manufactories)
- For a lot of applications, GSK doesn't have the hand on the code, which means limited possibilities for improving UX and simplifying things
Process and deliverables
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Lay the foundation
Trained 100+ people (8p every two weeks) to what is UX, how to get user feedback, how to challenge their assumptions and test their products. For both Tech and Business departments. -
Create an "electroshock"
We build and set up a usability lab (with eye tracking) as we wanted the products owners to see by themselves and realize how real users were struggling when using their products. -
Adopting new habits and tools
Our goal was to make them as autonomous as possible by the end of the mission. We documented all the methodology and tools in a toolkit, available for everyone. -
Coaching
Helping the projects owners during their first steps in the UX and Design thinking process: Moderating workshops, interviewing users, prototyping interfaces, user-testing.
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Screenshot of our UX Toolkit made in GSK's SharePoint. By clicking on a card, they access to a step-by-step guide on how to apply this specific task.
Link to an early prototype (proof of concept) allowing gsk employees to make requests (modification, reparation...) for equipments in the laboratories
Facilitation of a lot of co-creation workshops and design sprints
